Global Operating Model Transformation at a $7B Specialty Chemicals Manufacturer
Operating model and adoption lead · $7B Specialty Chemicals Manufacturer
Unified 12,000 employees across three legacy businesses and 20+ countries onto a single operating model, with 99%+ adoption and zero critical rollbacks.
Situation
A global specialty chemicals manufacturer ran three legacy businesses on three different operating models across 20+ countries. Order-to-cash inefficiency cost millions at every handoff. Process drag compounded across geographies, languages, and regulatory regimes. The strategic stake: align three businesses to a single way of working across the full global footprint.
Task
Tim owned the operating model transformation and the change adoption program across two enterprise SAP releases. The brief covered future-state operating model design, the workforce transition framework, and adoption ownership from kickoff through 12-month stabilization.
Action
Tim achieved 99%+ adoption across two enterprise releases, against the industry baseline where roughly 70% of ERP transformations fall short of intended business outcomes, by building a change-sponsor and change-agent network sourced from inside the businesses and dedicating influential leaders to the network role full-time for the duration of the transformation. A centrally controlled methodology layer carried the technical rigor while the agent network carried the credibility. The work applied Deloitte’s Business Transformation Methodology, the D3 (Decide, Design, Deliver) Organization Design framework, IndustryPrint process intelligence, ChangeScan diagnostics, and ChangeScout adoption analytics, and reflected the client’s Principle-Based Management governance philosophy (then operating under the Market-Based Management name, anchored in Ludwig von Mises’s Human Action model) in decision rights and accountability design.
Result
99%+ adoption sustained across both releases. 95%+ process adherence at 12 months. Zero critical rollbacks. Order-to-cash cycle time and revenue leakage closed against the pre-program baseline. The model became the company’s institutional template for subsequent transformation work.
Methods & Tools: Deloitte ChangeScout · Deloitte D3 Organization Design · Deloitte Business Transformation · Deloitte IndustryPrint · Principle-Based Management (formerly MBM) · Von Mises Human Action model · SAP S/4HANA · PROSCI ADKAR